We understand that deciding to buy and install a stairlift can be a difficult decision. There are so many options open to you depending on your stair size and orientation and any physical limitations you personally may have, it is a decision that requires a good deal of consideration.

Below we have added answers to our most frequently asked questions which should help make you more aware and hopefully make the decision a little easier for you. Of course this is no substitute to talking to a member of our staff, so please either call us on 0870 609 2663 or use our contact form and we will get back in touch.

Are my stairs suitable?
There is a stairlift available to suite nearly all staircases. There are stairlifts which have been designed with a compact carriage and rail, along with folding arms, seat and foot rest to make them fold away neatly on the narrowest staircases. Other stairlifts have been designed for staircases with bends, intermediate landings and corridors. Curved lifts need to be tailormade so we would need to come to your home to survey your staircase.This is completely free with no obligation purchase.

How is the stairlift fitted?
The stairlift is fitted directly to the tread of the stairs, iand not to the wall, which means that your decorating will be left intact.

How long does it take to install a stairlift?
A stairlift can normally be installed within a few hours. Our dedicated engineers will clear up before they leave, to minimise the disruption to your home. They will also test your stairlift thoroughly, and make sure you know exactly how to operate it.

Will you buy back my lift if I no longer require it?
Yes, but please don't be disillusioned! The price we offer may be considerably less than the price you orginally paid for your stairlift. Give A1 Stairlifts a call and we can offer you a price for your stairlift. As we supply reconditioned stairlifts, we are always interested in buying lifts back. Your stairlift may need to be inspected by one of our engineer to enable us to make a fair offer on your lift. For further information, click here.

Will A Stairlift make it awkward for other people walking up and down the stairs?
When your stairlift is not in use, all seats, pedistals and arm rests fold away allowing full acess to your stairs until you need it again.

How much do stairlifts cost?
Stairlifts vary in cost, due to the shape and size of the staircase, and the age of your stairlift. Reconditioned lifts are obviously a cheaper option, and we can provide rental stairlifts too.

What happens in a power cut?
If you are unfortunate to have a powercut, unless you have a battery powered stairlift, your stairlift will stop. Battery powered lifts automatically charge at the top or bottom of the stairs to ensure that the battery is always on full charge for such an eventuality.

Are they noisey?
The quality of home stairlifts are of a high standard and most models operate silently. If you are very sensitive to noise, opt for a battery operated lift which offer the smoothest and quietest ride.

Which stairlift is best for me?
Your health and environment have a direct impact on your choice of stairlift. For instance, if you suffer from strong backache, you should opt for a model with a soft start and finish system. If you have poor hand dexterity, a toggle switch or joystick will help you operate your lift. Your staircase set up also has a direct impact (e.g. doors or thresholds near the staircase, bulkheads or banister rails, radiators near the staircase). The easiest way to tell which stairlift models are most appropriate to you and your home is to contact us and organise a free no obligation quote with one of our engineers.

What happens if my lift breaks down?
Simply call the "within 24 hour" callout number and the engineer will get your stairlift going again. You will be given the call out number when we install your lift. We do provide a selection of service plans but we will still come out to you if you don't take a policy out.

Do Your Stairlifts Have Any Safety Features?
Most stairlifts nowadays have safety features from seat belts and safety locks (incase you have little children playing nearby) to Safety cut-out sensors which will stop the lift if an object gets in the way. All safety features are included in the descriptions for each lift.

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